Customer Issue: Mr. Jorgen-Smith kept track of the expected service life of his garage door springs and scheduled a replacement appointment.
Our Solution: The customer had already gotten his car out of the garage and disconnected his opener, so our team just had to do the dangerous part. Easing the tension out of the springs until they were fully relaxed, they removed the torsion caps and spooled two new springs after cleaning and oiling the spindle.
Customer Issue: The customer’s motor unit burned out and he needed a new installed.
Our Solution: Mr. Pascal chose to have a Genie TriloG Pro model 3064 screw drive opener installed in place of his old device. We removed the old unit, installed the new one and then programmed the customer's new remote and showed him how to use the digital lock feature and the Aladdin Connect™ smartphone compatible system.
Customer Issue: The customer needed sensor repairs and realignment.
Our Solution: The customer's transmitter sensor was non-functional and needed alignment. Our team repaired an electrical short, realigned the sensor, and then tested the unit to make some minor sensitivity adjustments until the door was operating properly again.
Garage Door Troubleshooting
Customer Issue: Mr. Lawrence's garage door was making excessive noise and occasionally sticking.
Our Solution: We tightened all bolts, lubricated parts and adjusted the torsion spring. Then we tested the door to make sure it was operating properly and cleaned up the area.
Garage Door Off Track
Customer Issue: A neighbor backed into the customer's door forcing it off track.
Our Solution: We straightened one track and replaced the bolts with longer ones and then put the door back into place. After reinstalling the door, we tested it for proper operation.